“You sound cute, got a picture?”
“Nicole, your [sic] beautiful, are you single?”
“I love you, Jen.”
Those may sound like messages from a dating app, but they’re actually real emails people have sent to customer service representatives at places like car dealerships, insurance companies and education firms.
The problem: Those customer service reps aren’t human. They’re algorithm-powered software programs created by Conversica, a company that specializes in conversational artificial intelligence.