Hydro One accused of deceit in damning Ombudsman report

“Hydro One lost sight of its public interest purpose and failed to adequately consider the impact of its customers,” he stated. “Its overconfidence in its technical superiority fostered complacency. It forgot to consider the consequences to its customers.”

Worse yet, he said, as the billing “crisis” continued, Hydro One “deliberately kept the situation under wraps . . . even deceiving the electricity regulator, my office and other stakeholders about the extent and nature of the company’s billing and customer service disaster.”