Our next story is an object lesson in the importance of “customer satisfaction” and how getting the order right ‘ALL the time’ highlights the value of “zero-defect” management, especially in the food service industry. This McDonald’s likely has lost a reliable customer, forever (or until his next parole hearing), over this screw-up.
North Precinct detectives are looking for 21-year-old Demetri Johnson in connection to the Thursday aggravated assault at the Brick Church Pike restaurant, according to a news release from Metro police.
Police said Johnson placed a drive-thru order early Thursday, received his food and pulled away. He drove back through the drive-thru, complained about the missing cheeseburger and the manager asked him to park and said he would bring out the missing sandwich.
Johnson is accused of walking into the restaurant a few minutes later with a pistol, racking it and demanding that staff fix the order, police said. He and the three women with him also wanted fresh fries and new soft drinks. They left after receiving their food.